DIGITAL DOWNLOADS:
Downloads are instant. Directly after purchasing a product, the customer recieves an e-mail with links to the downloadable product.

RETURNS AND REFUNDS:
Due to the nature of our products (electronic files) that you download, there are no refunds. If you do not receive an e-mail with a download link or the product itself was defective or damaged during the download process, please follow the steps below, and you will receive new files via e-mail.

REQUIRED STEP FOR DAMAGE CLAIMS:
Send e-mail to info@lustrouspresets.com within 48 hours of downloading your product. Attach the damaged zip file and include the order confirmation e-mail from our webshop. This is required for a claim.

ORDERING:
Ordering is simple and easy. Just grab your favorite products, add them to your cart and checkout. You will have 2 download attempts per purchase. We always advice you to backup your downloaded ZIP files, before installing. Keep it somewhere safe.